Tim works for a company in Sacramento, California. He’s a customer service representative. He gets up at six o’clock each workday, drives to work, and begins his job at eight o’clock. He speaks to people on the telephone to help them with their banking problems. People telephone the bank to ask questions about their accounts. He doesn’t give information about accounts until people answer a few questions. He asks callers for their birth date, the last four digits of their social security number, and their address. If a person gives incorrect information, Tim asks him to call back with the correct information. He is polite and friendly with everyone.

Tim has lunch in a park next to his office. Tim returns home at five o’clock in the evening. After work, he goes to the gym to work out. He has dinner at seven o’clock. Tim likes watching TV after dinner. He goes to bed at eleven o’clock at night.


(Base your answers on the text)

A/ Answer these questions
  1. What does Tim do?
  2. Why do people telephone him?
  3. What does he do if a caller gives false information?
B/ Are these sentences true or false? Justify
  1. Tim goes to work on foot.
  2. He is a nice person.
  3. He likes to watch T.V after lunch.
C/ These sentences are false. Correct them
  1. Tim has lunch at home.
  2. When he finishes work, he goes straight home.
D/ Complete these sentences according to the text.
  1. People call Tim to ……………..
  2. At eleven o’clock ………………
E/ Find in the text words meaning almost the same as
  1. goes by car
  2. nice


Good luck


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